Support and warranty

Please read below the support information for your purchase.

We also can follow up with any repairs with the manufacturer of your item at fault.


Replacement Guarantee

7 day replacement guarantee no matter where you are in Australia

No matter where you are in Australia if you find you have any fault with your laptop within 7 days of your purchase we will have it picked up and a replacement will be sent to you if the fault is within the manufacturer's guidelines for replacement.

All laptops come with a manufacturer 7 day replacement guarantee on the laptop if it has either a defect, or any other fault that meets the manufacturer's warranty replacement information that is supplied with your purchase or advertised on the manufacturer's website.

If you find any part that has any defect, please contact us immediately on 08 6461 6836 or 1800 450 516 (for country callers and interstate) or email 24 hours a day 7 days a week

Please check your laptop before you load any personal software. A replacement will not be done if we find out that the fault is software related not from the original software that was pre-installed on your machine (full charges including delivery may occur).


Warranty after your 7 day replacement guarantee

Any problems that occur after the 7 days replacement guarantee then please contact us so we can follow up your repair with the manufacturer..

If you have to contact your manufacturer for any repair then please make sure you ask for a reference/case number during your phone call.

If you have to call the manufacturer back you can quote that number for your enquiry/repair.

Support contacts for manufacturers

ACER - 1300 365 100 - Acer contact page - Acer warranty page

ASUS - 1300 278 788 - ASUS contact page - ASUS Repair Centres

Gigabyte - 03 8561 6288 - Gigabyte contact page - Gigabyte technical support page - Gigabyte warranty page

Metabox - 1300 563 332 - Metabox contact page - Metabox warranty page

MSI - 02 9748 0070 - MSI contact page - MSI warranty page

Toshiba - 13 30 70